Frequently Asked Questions

• AlwaysMyLove.com is owned and operated by EcoPlanet. EcoPlanet has been selling online since 1997. The products on this web site are made as environmentally friendly as possible, whether it is  made of organic, natural, or recycled materials.
  

• Contact:
  
  Email - email us here - gifts@alwaysmylove.com (anytime)
  Phone - 626-969-3707 (MON-THUR, 9a-3p PST)
  Fax - 626-969-3717 (anytime)
  

• Payment Options:
  
  We accept Visa, Mastercard, Discover and American Express. Payment by mailing a check is also fine. Checks are written to EcoPlanet and mailed to:
  
  EcoPlanet, PO Box 1491, Glendora, CA 91740
  
  To order by mail or send payment by phone or fax, please put the items in the shopping cart and then when completing the order, please choose either 'Mail-In Check/Money Order', 'I will call with my credit card information', or 'I will Fax credit card payment with my order.'
  
  To order by phone, please call the phone number above during the Pacific Standard Time (PST) hours specified above.
  

• Returns & Exchanges:
  
  Returns are credited back to your credit card after we receive the item(s) back within 30 days in new condition. We recommend that you ship the item(s) back insured to protect yourself from loss during transit. For exchanges, please make sure to include a note explaining what you would like to exchange the item with. Please make sure to include your name and order number with the return or exchange to help us process your return or exchange for you quickly and accurately. Returns and exchanges can be sent to the following address:
  
  EcoPlanet, PO Box 1491, Glendora, CA 91740
  

• Shipping:
  
  Most of our items are shipped by the USPS Priority Mail and takes an average of 1 to 2 weeks to arrive.

  U.S. Shipping and Handling

  $10.00 or less:  $6.95   $65.01 - $85.00:  $13.95 $10.01- $25.00: $7.95   $85.01- $110.00: $15.95 $25.01- $45.00: $9.95   $110.01- $150.00: $17.95 $45.01- $65.00: $11.95   $150.01- $200.00: $19.95       Over $200.00: 10%

  Note:  For Shipments to countries other than the United States, please email us with order details at AlwaysMyLove  for a freight quote.